Privacy policy

Privacy Policy (Bonnell Electric Limited)

Last updated: January 6, 2026

Bonnell Electric Limited (“Bonnell”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1) What “Personal Information” Means

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another person. It does not include information that is collected anonymously or has been de-identified so it cannot reasonably be linked to you.

2) Personal Information We Collect or Process

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from it):

A. Contact Details

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Phone number

B. Financial & Payment Information

  • Payment card information (credit/debit card details)

  • Financial account information (where applicable)

  • Transaction details, payment confirmations, and other payment-related details

C. Account Information

  • Username and password

  • Security questions

  • Preferences and settings

D. Transaction & Shopping Activity

  • Items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel

  • Order history and related customer service interactions

E. Communications

  • Information you include when you contact us (e.g., customer support inquiries, feedback, survey responses)

F. Device & Technical Data

  • IP address

  • Browser type and version

  • Time zone setting

  • Browser plug-ins and versions

  • Operating system and platform

  • Device identifiers and network connection information

G. Usage Data

  • How and when you interact with the Services (navigation patterns, page response times, download errors, pages visited, and related interaction data)

3) Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you (e.g., when you create an account, place an order, contact support, subscribe to marketing, or otherwise provide information)

  • Automatically through the Services (e.g., from your device and browser through cookies and similar technologies)

  • From service providers that help us operate the Services (e.g., payment processors, shipping carriers, analytics providers, customer support platforms, cloud hosting)

  • From partners or other third parties (e.g., advertising partners, fraud prevention services), where permitted by law

4) How We Use Your Personal Information

We may use personal information for the following purposes:

A. Provide, Tailor, and Improve the Services

  • Process payments and fulfill orders

  • Manage returns, exchanges, cancellations, and refunds

  • Create, maintain, and manage your account

  • Arrange shipping and delivery

  • Provide customer support and respond to inquiries

  • Enable reviews or other features you choose to use

  • Remember your preferences and customize your shopping experience (e.g., product recommendations)

B. Marketing and Advertising

  • Send marketing and promotional communications (email, SMS, or postal mail where permitted and based on your preferences)

  • Show you advertisements on our Services or other websites, including based on activity such as items viewed or added to cart (where permitted by law)

C. Security and Fraud Prevention

  • Authenticate accounts and help secure transactions

  • Detect, investigate, and take action regarding suspected fraud, illegal activity, or misuse of the Services

  • Protect public safety and the rights of Bonnell, our customers, and others

Account security: If you create an account, you are responsible for keeping your login credentials confidential. Please do not share your username or password with others.

D. Communications and Relationship Management

  • Provide important service-related messages (order updates, shipping notifications, policy updates)

  • Maintain our business relationship with you

E. Legal and Compliance Purposes

  • Comply with applicable laws and regulations

  • Respond to lawful requests and valid legal process

  • Enforce or investigate potential violations of our terms, policies, or applicable law

  • Protect and defend our rights and the rights of our users or others

5) Cookies and Similar Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, understand usage, remember preferences, and support marketing and advertising (where permitted).

You can control cookies through your browser settings. If you disable cookies, some features of the Services may not function properly.

6) How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

A. Service Providers

We may share information with vendors and service providers who perform services on our behalf, such as:

  • Payment processing

  • Fraud prevention and security

  • Fulfillment and shipping

  • Customer support

  • Data analytics

  • Cloud storage and hosting

  • IT management

B. Business and Marketing Partners

We may share information with business and marketing partners to provide marketing services and advertise to you. These partners may use your information in accordance with their own privacy notices.

Depending on where you reside, you may have the right to opt out of certain types of targeted advertising or certain “sharing”/“selling” of personal information as defined by applicable law (see Section 10).

C. With Your Direction or Consent

We may disclose information when you request it or consent to it, such as:

  • To ship products to you

  • When using social media widgets or login integrations (where available)

D. Corporate Group / Affiliates

We may share information within our corporate group or with affiliates where applicable.

E. Business Transactions

If Bonnell is involved in a merger, acquisition, reorganization, or sale of assets (including bankruptcy or similar proceedings), personal information may be transferred as part of that transaction.

F. Legal Obligations and Protection

We may disclose information to comply with legal obligations and to protect the Services, our rights, and the rights of our users or others, including responding to subpoenas, search warrants, and similar requests.

7) Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve Shopify’s services and the Services for you.

Information you submit to the Services may be transmitted to Shopify and to third parties that may be located in countries other than your own to provide and improve the Services.

We may also use certain Shopify features designed to help protect, grow, and improve our business, which can incorporate data from your interactions with our store, other merchants, and Shopify. In those cases, Shopify may be responsible for processing certain personal information and for responding to requests to exercise your rights for that processing.

To learn more, please review Shopify’s consumer privacy information and tools.

8) Third-Party Websites and Links

The Services may include links to third-party websites or platforms. If you follow a link to a site not operated by us, you should review that third party’s privacy and security policies.

We are not responsible for the privacy, security, or content of third-party sites. Information you share in public or semi-public spaces (including third-party social networking platforms) may be viewable by others.

9) Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us to request deletion.

Where required by applicable law, we do not knowingly “sell” or “share” (as those terms are defined by applicable law) personal information of individuals under 16 years of age.

10) Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:

  • Right to Access / Know: Request access to personal information we hold about you

  • Right to Delete: Request deletion of personal information we maintain about you

  • Right to Correct: Request correction of inaccurate personal information

  • Right of Portability: Request a copy of your personal information and/or transfer to a third party (where applicable)

  • Right to Opt Out of Targeted Advertising / Sale / Sharing: Opt out of certain processing for targeted advertising or certain “sale”/“sharing” as defined by applicable law

  • Managing Marketing Preferences:

    • You can unsubscribe from promotional emails using the unsubscribe link in our emails

    • Even if you opt out of marketing messages, we may still send non-promotional communications (e.g., order updates, account notices)

Exercising Your Rights

You may exercise applicable rights where indicated on the Services or by contacting us using the details in Section 14.

We may need to verify your identity before processing your request, as permitted or required by law. Where applicable, you may designate an authorized agent to make requests on your behalf, subject to verification and proof of authorization.

We will not discriminate against you for exercising your rights.

11) Security and Retention of Your Information

Security

No security measures are perfect, and we cannot guarantee absolute security. Information sent over the internet may not be secure in transit. Please avoid sending sensitive information through unsecured channels.

Retention

How long we retain personal information depends on factors such as:

  • Whether we need it to maintain your account

  • To provide the Services

  • To comply with legal obligations

  • To resolve disputes

  • To enforce contracts and policies

12) International Transfers

We may transfer, store, and process personal information outside your country of residence.

If we transfer personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses or other legally valid safeguards, unless the destination country is recognized as providing an adequate level of protection.

13) Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

14) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal/regulatory requirements. We will post the updated version on this page and update the “Last updated” date as required by applicable law.

15) Contact Us

If you have questions about this Privacy Policy, our privacy practices, or you would like to exercise your rights, contact us:

Email: info@ridebonnell.com
Address: 30 Au Pui Wan Street, Rm23, 12/F, Fo Tan, NT, HK